Municipal - TSG IT

360° Urban Management

A comprehensive set of innovative solutions for continuous urban management, encompassing everything from core systems and engineering solutions for asset management to a municipal portal designed to maintain and enhance connections with residents, business owners, and local authority suppliers—all in one place.

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Key Capabilities

  • Integrated seamlessly with existing municipal systems, eliminating the need for replacement
  • Enhancing engagement with residents, suppliers, and businesses via an intuitive portal.
  • A varied portfolio of solutions fosters innovation and enhances efficiency in continuous management.
  • Advanced management of assets, facility planning, and real estate.
  • Integration of cloud services for managing customer service centers.
  • Cybersecurity measures for municipalities to safeguard operational continuity and prevent data breaches.
  • A command & control municipal system (based on the Homefront Command “Shual System”) help monitor and plan public events.

World-leading contact center technology for handling resident inquiries

TSG plans and establishes Genesys cloud-based customer experience and contact center solutions, ensuring all communication channels with the local authority are easily accessible and highly available. This approach strengthens and solidifies connections between residents and the municipality. TSG also excels in creating and maintaining advanced customer engagement solutions, serving clients in Israel across various sectors, including banking, insurance, retail, government bodies, and more. Download PDF

Your go-to source for comprehensive technological
and computing solutions for local authorities

Facility Navigator System

This system facilitates the efficient management and optimal utilization of spaces, infrastructure, assets, and engineering information within any municipality.

For further information about Facility Navigator

Integrated Command and Control System with”Shual”

A system developed in collaboration with the Home Front Command to manage and handle both emergency situations and routine operations within the local authority’s domain. It assists in coordinating city forces, security personnel, and other national emergency resources essential for saving lives.

Tailored to the size of each municipality, the system reduces response times and provides a comprehensive real-time overview of situations. It monitors, identifies, and alerts on threats, enabling the tracking of any suspicious events.

Cyber Security Center for Local Authorities

Every local authority is an attractive target for cyberattacks. Such attacks could paralyze the authority’s activities and lead to loss of control over citizens’ personal information and privacy. In partnership with our subsidiary firm, Qrity, we’ve established a Cyber Security Center. This center ensures functional and operational continuity for local authorities and leading business firms in Israel. The center monitors municipal systems 24/7, alerting to any suspicious activity that could develop into a cyberattack.

Cybersecurity for the municipal sector is essential because municipalities hold vast amounts of sensitive data, including personal information of residents, which, if compromised, could lead to identity theft and other forms of fraud. Ensuring robust cybersecurity measures helps protect public trust, maintain service continuity, and safeguard the privacy and security of all citizens.

For more information on cyber protection for local authorities

Main Advantages:

FULL PICTURE

Integration with the Home Front’s “Shual System” provides full control and oversight of any incident within the local authority, whether during routine operations or in emergency situations.

CONTINUOUS SUPPORT

Providing ongoing training, guidance, maintenance, and support for all management systems across local authority departments, including collection, welfare, business licensing, education, enforcement, and more.

ENHANCING RESIDENT ENGAGEMENT

A centralized management system that enables the authority to improve communication and foster stronger relationships with residents and business owners.

INNOVATIVE PORTAL

A unified platform that consolidates all services and information for residents, suppliers, and businesses, enhancing efficiency and accessibility. The portal streamlines collection processes, reduces costs, and offers personalized data access.

Let us provide a solution tailored to your exact needs.

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