Customer Call Centers

When it comes to communicating with your customers, nothing is more important than a reliable, advanced, and flexible system that allows you to respond to them anytime, anywhere, and through any channel they choose.

For over 15 years, TSG has specialized in characterizing, establishing, and maintaining cloud-based multi-channel call centers, working with the world’s leading companies in customer experience improvement and efficiency systems.

Key Capabilities

Unified
multi-channel system
Speech recognition and text analysis
Multi-channel agent
interface
Customer website traffic monitoring
Real-time situation overview
History of inquiries across all channels
Development of personalized applications

Reliable, Advanced, and Flexible Infrastructure Enabling Quality Service Experience

When it comes to your customer relationships, nothing is more important than a reliable, advanced, and flexible infrastructure. One that enables continuous and available communication alongside a quality service experience. For over 15 years, TSG has specialized in establishing and maintaining advanced, multi-channel call centers based on the world’s leading products, so you can provide your customers with optimal service – anytime, anywhere, and in any way you choose.

TSG is a Genesys Gold Partner, the leading integrator in Israel for establishing call service centers combining diverse technological capabilities, cloud-based or onsite. Over 15,000 service representatives in Israel today use Genesys Contact Center systems, which include a variety of essential modules needed for a complete end-to-end solution for all organizational customer contact channels.

The systems include integration of CTI (Computer Telephony Integration) components, IVR (Interactive Voice Response), various media channels (such as Mobile Chat, Email, social media) management tools, control, and reports.